Since the inception of GiftCards.com, we have been growing nearly 100% each year and we are looking for experienced Customer Service Representatives to join our team to help continue that growth.

The Customer Service Representative will provide complete resolution to the customers' inquiries or issues that surround the company's products and services. This position requires focus on the number of calls per hour to ensure that timely service is provided and customers are being addressed immediately.

We are a 24-hour call center and will need coverage during all shifts and will be hiring both for full and part-time positions.

Benefits and profit-sharing are available for full-time employees after six months.

Responsibilities

	Project a professional company image during all customer interactions
	Handle inbound calls and emails to identify, research, and resolve all customer questions and issues
	Make follow-up calls as necessary
	Process refund/reissue requests for clients
	Complete call logs and reports
	Recognize, document, and alert management of trends in customer calls
	Recommend process improvements
	Other duties as assigned

Education and Experience

	High school diploma
	Preferred 1-3 years of customer service experience in the financial industry or in a related area
	Prior experience working in a fast-paced environment
	Excellent communication skills
	Team-oriented
	Strong attention to detail and immediate customer responsiveness
	Strong analytical skills
	Prior experience in a Windows-based PC environment
	Ability to handle irate customers with a professional manner
	Typing speed of 45 wpm

Qualified candidates should email their resume as an attachment (cover letter is optional) to jobs@wolfe.com.