Our OmniService customer service representatives are available 24 hours a day, 7 days a week for your customers' calls. We can customize your automated message to take care of customers' needs. They can activate their gift card, check their balance, and easily take care of their gift card needs. When they need additional help, a live gift card expert will assist them with their questions.
- Personable, cheerful greetings to callers, utilizing either our "live" professionals, Interactive
- Voice Response menu system, or a combination of both
- Bilingual services available if needed
- Minimal hold time and prompt responses
- Customized scripts with your company information
- Trained prepaid card professionals assist callers
- Real-time access to customer call tracking and reporting via your personalized online dashboard. Call information is available on a daily, weekly, and/or monthly basis
- You have access to listen to any of your customers' telephone calls at any time to ensure they are receiving the best quality customer support
- We will provide you with specific reports detailing why customers call for service so we can help you design a better customer experience
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